Weekend Skating Class

Policy and Grants of Service

To avoid any misunderstanding and inconvenience in future,

please look into our lesson condition. Thanks for your kin understanding and cooperation.

Highlight of the POLICY AND GRANTS OF SERVICE                                        

a) Basically No show, forfeit one session

b) Long Term leave or Discontinuing_ informing one Month (4 weeks) in advance.

c) Rescheduling (informing 4 days in advance).         

d) No make up session is provided if missed a make up session. 

e) Inclement weather plan (the wet weather venue). .

f) The lesson fee has to be settled in advance.

g) The fee is not transferable and it is charged per Term not paid prorated session.   

Inclement Weather

• In the event of forecasted inclement weather before the start of the session, the lesson will be relocated to the Wet Weather Location. Notice and location will be made 30-60 minutes prior to the start of the lesson or earlier.

• For sessions that start at 10:30AM and 4:30PM, the wet weather location will prevail if the earlier timeslot has to be conducted there due to inclement weather, regardless of immediate weather conditions. The announcement will be made for both timeslots at the same time.

• In the event of insurmountable inclement weather during the session in progress at the park, the class will end for the timeslot ahead of time and be considered complete.

• Should the session end within the first half of the timeslot due to inclement weather, there will be a reschedule opportunity with multiple alternative timeslots arranged by the Head Coach. Attendance terms apply.

Attendance, Re-scheduling, Leave and Absence

• All absentee and rescheduling matters must be made known to the Head Coach in advance.

• If the learner is absent for an intended session, an alternative attendance can be made on a different available timeslot. The Re-Scheduled Session may be in the form of either:

  • a different timeslot on the same day

  • an extra hour on the next week (2 hour session)

  • an extra day of attendance (1 hour on Both Saturday and Sunday)

• Re-Scheduled Sessions must be made within 4 consecutive weeks on our Term Calendar, relative to the Week of Absence.

• The Session will be considered forfeit by the student if they are not able to attend any available alternative timeslot in the current Term for Re-Scheduling.

• Absence must be communicated to us by the Tuesday before the absentee day.

  • If an injury or illness was acquired after Tuesday, the Head Coach must be contacted as soon as possible.

  • If your absence is planned or known more than a week in advance, you may choose to Re-Schedule to an earlier timeslot or week that falls before your day of absence.

  • If your absence is planned or known before the start of the new Term, you may choose to make prior arrangements of attendance in advance. This will not be counted under the Rescheduling terms, and any adjustments after the agreed-upon arrangement will be considered under the Re-Scheduling guidelines.

• In the case where a student is unable to attend a session because of illness, a replacement session can be arranged only if a valid medical certificate is presented. If any proof of absence is not shown, we will not allow any rescheduling to take place, and the affected session is effectively forfeited.

• Absence from Re-Scheduled Sessions will be forfeit. Exceptional events (e.g. injury, bereavement) will be reviewed on a case-by-case basis.

• We would like to seek your understanding that the learners are making progress together with peers of the same level. As such, we are doing our best to minimise any Level rearrangement between Groups for a learner due to scheduling adjustments.

Ending and Discontinuation

• If you would like to discontinue lessons with us, please inform us by the first week of the last intended term, to effectively plan for closure with you; 4 weeks in advance. So we can prepare to issue E-certifcate according to a date of leave. (*Inform us your full name&DOB, Free of charge, Re-issue service fee is $10)

• You are expected to have paid for the last Term in full by the stipulated Due Date as indicated in the Calendar. You may pay up to your last Term, only after your notice to the Head Coach.

• Partial commitment or attendance of the final Term is not eligible for a proportional reduced rate, and should be arranged to be completed before the end of the Term.

• Refunds will not be allowed, in accordance to our Payment and Rescheduling Policies above.

• We are sorry to see any of our students leave. If you would like to rejoin us in the near future, please contact Head Coach to discuss lesson arrangements. Lesson payment terms will apply.

FAQ:

✅❔Q: How can I reschedule a session or make up for a missed session?

➡️A: To reschedule a session, please inform us at least four days in advance. If you miss a session due to sickness, please provide us with a medical certificate to receive one make-up session. If you miss a session without informing us; No show, it will count as a forfeited session. We still have to pay coaches regardless any absences to be fair their commitment on weekend. Thank you for your kind understanding and supporting our small business.

✅❔Q: "Can I pay for three sessions only since my child missed one?"

➡️A: "We charge monthly basis, which consists of four weeks(4 sessions). Please note that lesson fees must be settled before your child joins the group lessons, and unfortunately, we cannot prorate fees per session. Our lessons run on a group schedule, and we kindly ask that you follow our lesson calendar."

✅❔Q: My child will be going on vacation for 2 months. How can I reschedule their lessons?

➡️A: We understand that unexpected events may occur, and we will do our best to accommodate your schedule. If you know that your child will be going on vacation for an extended period of time, please inform us at least 4 weeks in advance so we can reschedule their lessons accordingly.

Depending on your schedule, we could arrange a make-up session either before your leave or after your return or postpone if you would leave more than one month.

✅❔Q: My child is unable to continue attending lessons. How can I withdraw them from the program?

➡️A: We understand that unforeseen circumstances may arise, and we will do our best to accommodate your needs.

If you wish to discontinue lessons with us, please notify us 4weeks in advance, so we can effectively plan for closure with you.

(*Please note that if you intend to stop attending lessons from March onward, you must inform us by the first week of February, not after February.

This allows the school to plan and prepare accordingly for the student's departure.)

You are expected to have paid for the last month(4 weeks) in full by the stipulated due date, as indicated in the calendar. You may pay up to your last month only after notifying the Head Coach of your intention to withdraw your child from the program.

Thank you for your understanding, and please don't hesitate to contact us if you have any further questions or concerns.

👉🏻 Lesson condition

https://www.allthatroller.com/policy

👉🏻the dates of Term fee & Term schedule https://www.allthatroller.com/calendar2024